Call us: +393385061476
Terms and Services
Welcome to our website (“www.lululabroma.com”). Access to and use of www.lululabroma.com are activities governed by these Terms of Use (“General Terms of Use”). Accessing and using this website implies that you have read, understood, and accepted these General Terms of Use, as well as the Privacy section, and acknowledge their binding nature.
This website is managed and maintained by ECHAD SRLS. The registered office of ECHAD SRLS is located at VIA DELLE CAV DI PIETRALATA 64B, ROME 00157 (RM). If the services available on the website are provided by ECHAD SRLS, these General Terms of Use shall govern the relationship between the user and the company.
Please note that the services accessible through the website, as well as any new use of such services beyond their current use, including for example the launch of new services by ECHAD SRLS, shall be subject to these General Terms of Use. The user acknowledges that ECHAD SRLS assumes no responsibility regarding the availability and use of the services.
Please remember that you can always contact ECHAD SRLS (www.lululabroma.com) via email through the Contact section (info@lululabroma@gmail.it).
For any further legal information, please consult the Privacy sections of www.lululabroma.com.
ECHAD SRLS may modify or simply update, at its sole discretion, these General Terms of Use and the documents referred to herein, in whole or in part. Changes and updates to the General Terms of Use shall become binding as soon as they are published on the website in this same section.
We therefore ask you to regularly access this section to verify the publication of the most recent and updated General Terms of Use of www.lululabroma.com.
Please note that the General Terms of Use are governed by Italian Legislative Decree no. 206 of September 6, 2005 (“Consumer Code”), art. 66-bis and, in particular, by the provisions of Section II of the Consumer Code regarding distance contracts. It is understood that any reference on the website www.lululabroma.com to clothing products or other products does not constitute an offer for sale and that the images relating to the products, as well as the manner in which they are presented on the website www.lululabroma.com, are for illustrative purposes only regarding the activities of ECHAD SRLS.
If you do not agree, in whole or in part, with the General Terms of Use of www.lululabroma.com, please do not use our website.
General Terms and Conditions of Sale
The offer and sale of products on our website (“www.lululabroma.com”) are governed by these General Terms and Conditions of Sale. Products purchased on www.lululabroma.com are sold directly by ECHAD. You may request any information from Lulu Lab Roma through our support services: contact Customer Service via email at lululabroma@gmail.com. If you need further information, please visit the Customer Service area. You will find information regarding orders and shipments, refunds, and returns of products purchased on www.lululabroma.com. For any further legal information, please consult the following sections: General Terms of Use, Privacy, and Withdrawal.
1. Our Commercial Policy
1.1 The Seller offers products for sale on www.lululabroma.com and conducts its e-commerce activity exclusively towards end users who are “consumers”.
1.2 When we refer to a “consumer”, we mean any natural person acting on www.lululabroma.com for purposes unrelated to any business, commercial, entrepreneurial, or professional activity that may be carried out. If you are not a “consumer”, we ask you to refrain from conducting commercial transactions through www.lululabroma.com.
1.3 In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than consumers or orders that do not comply with its commercial policy.
1.4 These General Terms and Conditions of Sale exclusively govern the offer, transmission, and acceptance of purchase orders for products on www.lululabroma.com between users of www.lululabroma.com and the Seller.
1.5 These General Terms and Conditions of Sale do not govern the provision of services or the sale of products by parties other than the Seller that may be present on www.lululabroma.com through links, banners, or other hyperlinks. Before placing orders and purchasing products or services from third parties, we recommend that you verify their terms and conditions of sale, as the Seller shall not be responsible for the provision of services by third parties or for the conclusion of e-commerce transactions between users of www.lululabroma.com and third parties.
1.6 www.lululabroma.com reserves the right to reject orders generated on its website if it believes there are no adequate contractual conditions in accordance with the Seller’s policies.
1.7 www.lululabroma.com reserves the right to remove or block users deemed unsuitable according to its sales contractual policies.
2. How to Conclude the Contract with Lulu Lab Roma
2.1 To conclude the purchase contract for one or more products on www.lululabroma.com, you must complete the electronic order form and transmit it electronically to the Seller by following the relevant instructions. The sales contract will be stored in our archives.
2.2 After completing the purchase contract for one or more products by transmitting the order form, you will receive a summary email containing a reference to the General Terms and Conditions of Sale – Policy – and a summary of the essential characteristics of each ordered product with the related price (including all applicable taxes and duties), the payment methods available, the delivery methods for purchased products, complaint handling procedures, shipping and delivery costs, as well as the Seller’s contact details and the date by which the Seller undertakes to deliver the goods.
The Seller will also provide you with a summary of the conditions and procedures for exercising your right of withdrawal and the methods and timing for returning purchased products (AFTER-SALES SERVICES). You will also be informed of the circumstances under which you may lose the right to withdraw from the contract. If applicable, you will be informed that, in the event of withdrawal, you will bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity for the products and provided with the contact details of our after-sales support service.
2.3 In the order form displayed immediately before the conclusion of the purchase contract, we will provide you with summary information regarding the essential characteristics of each ordered product, the price (including all applicable taxes and duties), and shipping costs (including any additional costs incurred for choosing a different and/or faster shipping and delivery method than the standard one). The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data related to your order. The sales contract will be stored in our archives.
2.4 Product Availability
Product availability refers to actual availability at the moment the buyer places the order. However, such availability must be considered purely indicative because products may simultaneously be available on other online sales channels and in the physical store and may therefore be sold to other customers before the order confirmation.
Even after the order confirmation email has been sent, situations of partial or total unavailability of goods may occur. In this case, the order will be automatically adjusted by removing the unavailable product, and the buyer will be immediately informed via email.
If the buyer requests cancellation of the order, thereby terminating the contract, www.lululabroma.com will refund the amount paid within 7 days from the moment it becomes aware of the buyer’s decision to terminate the contract.
Orders will be processed during the following hours: Monday to Friday, from 9:00 AM to 6:00 PM.
2.5 Billing
An invoice may only be requested at the same time as the order confirmation by completing the dedicated forms.
Invoice requests submitted after order confirmation or in the following days cannot be accepted.
2.6 Severability Clause
If any clause of these General Terms and Conditions of Sale is deemed invalid for any reason whatsoever, this shall not in any way affect the validity and enforceability of the other provisions contained herein.
2.7 Contacts
Any request for information may be sent by email to the following address: info@lululabroma@gmail.it, by telephone at +39 3755260312, or by filling out the CONTACT form available on the website.
The number is available Monday through Friday during the following hours:
9:00 AM - 1:00 PM, 3:30 PM - 6:00 PM.
2.8 Applicable Law and Competent Court
These General Terms and Conditions of Sale are governed by Italian law and shall be interpreted accordingly, without prejudice to any overriding mandatory provisions of the country of the buyer’s habitual residence. Consequently, the interpretation, execution, and termination of the General Terms and Conditions of Sale shall be exclusively subject to Italian law, and any disputes relating thereto and/or arising therefrom shall be resolved exclusively by the Italian judicial authority. In the event of a dispute, jurisdiction shall mandatorily belong to the court of residence (or domicile) of the Consumer pursuant to Article 66-bis of Legislative Decree 206/2005.
Consumers residing in Europe are informed that the European Commission has established an online platform providing an alternative dispute resolution tool. This tool may be used by European consumers to resolve, out of court, any dispute relating to online sales and service contracts and/or arising therefrom (pursuant to European Union Regulation No. 524/2013).
Consequently, if you are a consumer residing in Europe, you may use this platform for the resolution of disputes arising from online contracts entered into on this website.
The European ODR platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT
3. Guarantees and Product Pricing
3.1 Only luxury branded and top-quality products are offered for sale on www.lululabroma.com. These products are purchased directly by the Seller from manufacturers and boutiques authorized to sell the brands featured on www.lululabroma.com, carefully selected for their rigorous quality controls.
3.2 The Seller does not sell used, irregular, or lower-quality products than the corresponding standards offered on the market.
3.3 The essential characteristics of the products are presented on www.lululabroma.com within each product sheet. However, the images and colors of the products offered for sale on www.lululabroma.com may not exactly correspond to the actual products due to the Internet browser and monitor used.
3.4 Product prices may be subject to updates. Please verify the final sale price before submitting the relevant order form.
3.5 Purchase requests from countries not included among those displayed in the SHIPPING section cannot be accepted by the Seller.
3.6 All products are equipped with an identification tag attached with a disposable seal. We ask you not to remove the tag and its related seal from purchased products, as they constitute an integral part thereof. In the event that you exercise your right of withdrawal, the Seller shall have the right not to accept the return or not to fully refund the amounts paid for products that are without the relevant tag or that have been altered in their essential and qualitative characteristics or damaged, as further clarified in paragraph 8.10.
3.7 Products sold on dretsige.com are covered by the legal guarantee of conformity pursuant to Articles 128 et seq. of the Consumer Code.
3.7.1 Consumer Rights Regarding Product Conformity Guarantee
3.7.2 The Consumer Code (Legislative Decree No. 206/2005), Articles 128-135, establishes the obligation to guarantee consumers the conformity of the purchased goods with the characteristics and qualities offered. The seller is therefore responsible for conformity defects existing at the time of delivery for all products sold in its stores.
3.7.3 A lack of conformity exists when the product:
a. does not comply with the description or does not possess the qualities presented by the seller.
b. has defects that limit its normal performance (e.g., poorly sewn buttons, defective stitching).
3.7.4 The Legal Guarantee exclusively protects the so-called “consumer,” meaning the natural person who purchases a product for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity possibly carried out and therefore does not apply to products purchased with an invoice and VAT number by professionals or companies.
3.7.5 The legal guarantee lasts for 2 years from the date of delivery of the goods, regardless of any other guarantees issued by the manufacturer and their duration.
The conformity defect covered by the legal guarantee that appears within this period must nevertheless be reported by the consumer within 2 months from the date the defect was discovered. In order to ensure that the defect is not the result of improper conduct by the buyer:
a. the products must not have been used, worn, washed, or damaged;
b. the identification tag must still be attached to the products with the disposable seal.
In the event of a conformity defect properly reported within the prescribed period, the consumer is entitled to have the seller restore conformity of the goods free of charge through repair or replacement, or alternatively to an appropriate reduction in price or termination of the contract. In particular, the consumer is entitled:
a. to the repair or replacement of the goods, at their choice, unless the requested remedy is impossible or excessively burdensome compared to the alternative remedy; the requested remedy is considered “excessively burdensome” when it imposes unreasonable expenses on the seller compared to alternatives, taking into account the value of the goods without defects, the extent of the defect, and the possibility of using alternative remedies without significant inconvenience to the consumer;
b. alternatively (where the first two remedies are impossible or excessively burdensome, or have not been carried out within a reasonable period, or previous repairs or replacements have caused significant inconvenience to the consumer), to request a price reduction or termination of the contract.
3.7.6 The consumer may exercise their rights regarding the legal guarantee of conformity by contacting the seller directly – namely ECHAD SRLS – or by sending an email to: info@lululabroma.it
3.8 Privacy
3.8.1 You may obtain information on how we process your personal data by accessing the Privacy section.
3.8.2 For any further information regarding our Privacy Policy, you may send requests to the following email address: info@lululabroma.it or to our registered office address: ECHAD SRLS, VIA DELLE CAVE DI PIETRALATA 64B 00157 ROME (RM).
3.8.3 Please carefully read the Privacy Policy, which also applies when users access www.lululabroma.com and use the related services without purchasing any products. The Privacy Policy helps you understand how www.lululabroma.com collects and uses your personal data and for what purposes.
3.9 Dispute Resolution, ODR and Joint Conciliation
If you have submitted a complaint that we were unable to resolve together, please remember that an online consumer dispute resolution service has been established by law.
Since January 9, 2016, an online platform has existed where you can find a list of bodies to which you may submit an online dispute resolution request. You can find all information at the following address: http://ec.europa.eu/consumers/odr/
For any further information, please contact our customer care service at: info@lululabroma.it
Competent Court
For civil disputes relating to the application of Sections I to IV of this chapter, mandatory territorial jurisdiction belongs to the court of the consumer’s place of residence or domicile, if located within the territory of the State.
Alternative Dispute Resolution - ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION (ODR)
Pursuant to Article 14 of Regulation 524/2013, users are informed that in the event of a dispute they may file a complaint through the European Union ODR platform accessible at the following link: http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users wishing to resolve disputes arising from online sales or service contracts out of court. For further information contact: info@lululabroma.it
The General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of September 6, 2005 regarding the Consumer Code, with specific reference to distance contracts, and by Legislative Decree no. 70 of April 9, 2003 concerning certain aspects of electronic commerce.
3.9.1 Amendments and Updates
The General Terms and Conditions of Sale may be amended from time to time also in consideration of any regulatory changes. The new General Terms and Conditions of Sale shall become effective from the date of publication on www.lululabroma.com.
4. Payments
4.1 For payment of the price of the products and related shipping and delivery costs, you may use one of the methods indicated in the order form. Under no circumstances will you be charged costs higher than those actually incurred by the Seller in relation to the payment instrument chosen by you.
4.2 In the event of payment by credit card, financial information (for example, the credit/debit card number or expiration date) will be forwarded via encrypted protocol to Banca Sella or other banks providing the related remote electronic payment services, without third parties being able to access it in any way. Furthermore, such information shall never be used by the Seller except to complete procedures related to your purchase and to issue refunds in the event of returns following the exercise of your right of withdrawal, or if necessary to prevent or report fraud to law enforcement authorities on www.lululabroma.com. The purchase price of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your account at the time of shipment of the purchased products.
5. COUPONS
5.1 COUPONS are personalized codes that allow you to obtain a discount on purchases made on www.lululabroma.com.
5.2 The ENTER COUPON field appears on the first page of the purchase process: once the items have been added to the SHOPPING BAG, enter your code in the USE A COUPON CODE field and click APPLY.
5.3 Limitations on the use of COUPONS:
A). Value coupons may not under any circumstances be converted into cash;
B). It is not possible to use more than one COUPON within the same order;
C). Coupons are not valid for all discount tiers available on the website.
5.4 If for any reason you are not satisfied with your order, you may return the item to which the COUPON was applied by following the standard return procedure available in the Returns section. Once your return has been accepted, you may arrange to receive a new COUPON through our customer service by sending a request to info@lululabroma.it
6.1 To learn about the specific methods for shipping and delivery of products, access the Shipping section within the INFORMATION area. Please pay attention to the information provided in this section because it forms an integral and substantial part of these General Terms and Conditions of Sale and is therefore considered fully known and accepted by you at the time of submitting the order form.
6. Customer Service
6.1 You may request any information through our support services by contacting Customer Service. For further clarification, please access the CONTACTS area.
7. Right of Withdrawal
7.1 For purchases outside the EU, return shipping costs are borne by the customer.
7.2 You have the right to withdraw from the contract concluded with the Seller, without penalty and without specifying the reason, within 7 days from the day you receive the products purchased on www.lululabroma.com. In some specific cases, duly indicated in the Right of Withdrawal section, it may be possible to exchange the selected item for another one.
8. To withdraw from the contract, you may use the Return Form (in accordance with the model form pursuant to Article 49, paragraph 4 of the Consumer Code) to be completed and submitted directly online through the website www.lululabroma.com, or alternatively draft and send the Seller another explicit declaration of your decision to withdraw from the contract. If you choose to use the Return Form submitted online through www.lululabroma.com, the Seller will send you confirmation by email of receipt of the withdrawal request. If, instead, you choose to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal shall remain with you.
8.1 Once you have exercised your withdrawal from the contract, you must return the products to the Seller by delivering them to the courier for shipment within 7 days from the date on which you communicated your decision to withdraw from the contract to the Seller.
8.2 The only costs borne by you are those for returning the purchased products, unless the Seller has expressly exempted you from such costs at the time of purchase and provided that you use the carrier indicated by the Seller in the Return Form.
8.3 If you decide to use the carrier indicated by the Seller in the Return Form, you will not need to personally pay the return shipping costs for the purchased products. Payment of the return shipping costs will be made directly by the Seller on your behalf, thereby releasing you from any payment obligation towards the carrier. The Seller will deduct from your refund a lump-sum amount equal to the standard shipping cost of the purchased products. Furthermore, from the moment the purchased products are delivered to the carrier indicated by the Seller in the Return Form, the Seller releases you from any liability in case of loss or damage to the products during transport.
8.4 If you choose to use a shipping method different from the one indicated by the Seller in the Return Form, you will personally bear the return shipping costs for the purchased products. In such case, an amount equivalent to the cost of the purchased products will be refunded, while any additional costs incurred for choosing a different and/or faster shipping and delivery method than the standard one will not be refunded. In this case, liability for loss or damage to the products may remain with you. Otherwise, the Seller may retain both the products and the amounts already paid for their purchase.
8.5 If, at the time of delivery of the products previously contracted with the Seller, the buyer refuses delivery of the package (without a justified reason communicated in advance to our customer service at: lululabroma@gmail.com) or fails to provide a complete shipping address, they shall not be entitled to a full refund of the amounts already paid to the Seller. In this case, the refund amount will be reduced by the shipping costs for both outbound delivery to the customer and return shipment to the Seller. All details will be specifically communicated to you by the Seller via email. Within 7 days from the sending of the email communicating the deducted amount, you may choose to recover the products, at your own expense, in the condition in which they were returned to the Seller, by notifying the Seller according to the procedures that will be communicated to you.
9. Refund Timing and Procedures
9.1 After the return of the products, the Seller shall carry out the necessary checks regarding the conformity of the products with the conditions and terms indicated in paragraph 8. If the checks are completed successfully, the Seller shall send you an email confirming acceptance of the returned products. If the checks are not successful, the Seller shall notify you via email of the detected decrease in value of the returned products resulting from your failure to comply with the conditions referred to in letters b), c), and d) of paragraph 8.3 above. At the same time, the Seller shall inform you of the amount that will be deducted from the sums paid for the returned products, without prejudice to your right to recover the products, at your own expense, in the condition in which they were returned to the Seller, as provided in paragraph 8.10 above.
9.2 Regardless of the payment method used by you, the refund, whether full or partial, shall be activated by the Seller as quickly as possible and in any event within seven (7) days from the date on which the Seller became aware of the exercise of your right of withdrawal, subject to verification of the proper exercise of your withdrawal right and verification of the returned products.
9.3 The Seller shall issue the refund using the same payment method used by you for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different payment method and provided that you do not incur any additional costs as a consequence of the refund. If there is no correspondence between the recipient of the products indicated in the order form and the person who made payment for their purchase, the refund of the amounts, in the event of exercise of the right of withdrawal, shall in any case be made by the Seller to the person who made the payment.
9.4 The value date of the refund shall be the same as the original charge date; consequently, you will not incur any loss in terms of bank interest.
9.5 The Seller shall indicate the carrier to be used for product returns: the customer must use the pre-printed adhesive label enclosed in the package containing the products, allowing the products to be returned to the Seller without personally paying the necessary shipping costs. For returns in Italy, the label is applied by the courier at the time of collection. According to the methods and terms provided for exercising the right of withdrawal, this method allows the Seller to directly pay the return shipping costs on your behalf, releasing you from any payment obligation towards the carrier. This method also allows verification at any time of the location of each package, releasing you from any liability in case of loss or damage during transport. For returns from Russia and the rest of the world, the entire operation shall be borne by the customer, who may independently choose the carrier to be used for the return. Only the package tracking number is required, which the customer may send to info@lululabroma.it
9.6 If you decide to use a carrier different from the one indicated by the Seller for returning the products, you shall bear the shipping costs, including liability in the event of loss or damage to the products.
10. Privacy
10.1 You may obtain information on how we process your personal data by accessing the Privacy section.
10.2 Please also read, if you have not already done so, our General Terms of Use because they contain important information regarding how we process our users’ personal data and the security systems adopted.
10.3 For any further information regarding our Privacy Policy, you may send requests to the following email address: lululabroma@gmail.com or to our registered office address: VIA DELLE CAVE DI PIETRALATA 64B 00157 ROME (RM).
11. Applicable Law and Dispute Resolution
11.1 The General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206 of September 6, 2005 regarding the Consumer Code, Chapter I “Consumer rights in contracts,” with specific reference to regulations governing distance contracts, and by Legislative Decree no. 70 of April 9, 2003 concerning certain aspects of electronic commerce.
12. Amendments and Updates
12.1 The General Terms and Conditions of Sale may be amended from time to time also in consideration of any regulatory changes. The new General Terms and Conditions of Sale shall become effective from the date of publication on www.lululabroma.com.
TRANSFER OF RISK CLAUSE
Pursuant to Article 63 of the Consumer Code, the “risk of loss or damage to goods due to causes not attributable to the seller shall pass to the consumer only when the latter, or a third party designated by them other than the carrier, physically takes possession of the goods.”
Any damage to the packaging and/or product or discrepancy in the number of packages must be immediately contested in writing on the courier’s delivery note. Where permitted by applicable law, once the courier’s document has been signed without objections being raised by the customer, the customer may no longer contest the external characteristics of the delivered package.
The customer must inspect the Products immediately upon delivery in order to verify their conformity with the order, the possible absence of some ordered products, or any obvious defects in the products. If the customer signs the delivery document without reservations, they may no longer subsequently raise objections, except in the case of hidden defects.
In the event of product damage or discrepancies, the clauses formulated above limit objections that the consumer could raise if objections regarding non-hidden defects are not immediately made to the courier upon delivery (activities not required by law from the consumer or which may not be possible, for example if delivery is made to a third party).
LIMITATION OF LIABILITY
Except in cases of intentional misconduct or gross negligence, ECHAD SRLS shall not in any way be liable towards the Customer for indirect or consequential damages arising from the purchase of products offered for sale on the website.
Furthermore, there is a limitation of liability regarding possible inaccurate graphical representations of product images on the website, even when not attributable to factors beyond the seller’s control (e.g., due to the Internet browser or monitor used by the consumer):
“3. Purchase Procedure. The website displays, for each selected Product, an image of the Product itself, the unit price, color, and sizes. Images are used solely for illustrative purposes of the Product; therefore, ECHAD SRLS cannot be held liable for any inadequate graphical representation of products displayed on the website.”
Please carefully read the Privacy Policy, which also applies when users access www.lululabroma.com and use the related services without purchasing any products. The Privacy Policy helps you understand how www.lululabroma.com collects and uses your personal data and for what purposes.
1. Intellectual Property Rights
The contents of www.lululabroma.com, including, by way of example, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on www.lululabroma.com, including menus, web pages, graphics, colors, schemes, tools, fonts and the design of the website, diagrams, layouts, methods, processes, functions and software that are part of www.lululabroma.com, are protected by copyright and all other intellectual property rights belonging to Lulu Lab Roma and the other rights holders. Reproduction, in whole or in part, in any form whatsoever, of www.lululabroma.com and its contents is prohibited without the express written consent of Lulu Lab Roma.
Lulu Lab Roma has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any manner or form, in whole or in part, of www.lululabroma.com and its contents. With regard to the use of www.lululabroma.com, you are authorized solely to view the website and its contents. You are also authorized to perform all temporary reproductions lacking independent economic significance which are considered transient or incidental and an integral and essential part of the viewing of www.lululabroma.com and its contents, as well as all other browsing operations on the website carried out solely for the legitimate use of www.lululabroma.com and its contents.
You are not authorized to make any reproduction, on any medium, in whole or in part, of www.lululabroma.com and its contents. Any act of reproduction must from time to time be authorized by Lulu Lab Roma or, where necessary, by the authors of the individual works contained on the website.
Such reproduction activities must in any case be carried out for lawful purposes and in compliance with copyright and other intellectual property rights of Lulu Lab Roma and the authors of the individual works contained on the website. The authors of individual works published on www.lululabroma.com have, at any time, the right to claim authorship of their works and to object to any distortion, mutilation or other modification of the works themselves, including any act causing damage to the works that may be prejudicial to their honor or reputation.
You undertake to respect the copyright of artists who have chosen to publish their works on www.lululabroma.com or who have collaborated with www.lululabroma.com in the creation of new expressive and artistic forms intended to be published, even non-exclusively, on the website, or which form an integral part thereof. Furthermore, under no circumstances are you authorized to use, in any way or form, the contents of the website and each individual work protected by copyright and any other intellectual property right. By way of example, you may not alter or otherwise modify the contents and protected works without the consent of Lulu Lab Roma and, where necessary, of the individual authors of the works published on www.lululabroma.com.
2. Content Disclaimer
Lulu Lab Roma has adopted every precaution to prevent the publication on the website of content describing or representing scenes or situations of physical or psychological violence or which, according to the sensitivity of users of www.lululabroma.com, may be considered offensive to civil beliefs, human rights and the dignity of individuals, in all its forms and expressions.
In any case, Lulu Lab Roma does not guarantee that the contents of the website are appropriate or lawful in countries outside Italy.
However, if such contents are considered unlawful or illegal in some of these countries, please avoid accessing our website and, should you nevertheless choose to access it, we inform you that the use you decide to make of the services provided by www.lululabroma.com shall be your exclusive and personal responsibility.
Lulu Lab Roma has also adopted every useful precaution to ensure that the contents of www.lululabroma.com are accurate and do not contain incorrect or outdated information with respect to the date of publication on the website and, as far as possible, also subsequently.
However, Lulu Lab Roma assumes no responsibility towards users regarding the accuracy and completeness of the content published by Lulu Lab Roma on its website, without prejudice to liability for intentional misconduct and gross negligence and except as otherwise provided by law.
Furthermore, Lulu Lab Roma cannot guarantee that the website will operate continuously, without interruptions, errors or malfunctions due to the Internet connection.
For any problems encountered while using our website, contact Customer Service. A representative of Lulu Lab Roma will be available to provide assistance and help restore the functionality of your access to the website, where possible.
Likewise, we recommend that you contact your Internet service provider or verify that each device used for Internet connection and access to web content is correctly activated, including your Internet browser.
Although Lulu Lab Roma will do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents may not allow www.lululabroma.com to operate without suspensions, interruptions or discontinuities due to the need to update the website.
Lulu Lab Roma has adopted appropriate technical and organizational measures to safeguard the security of its services on www.lululabroma.com, the integrity of data relating to traffic and electronic communications against unauthorized use or access, and to avoid risks of dispersion, destruction and loss of confidential or non-confidential data and information relating to its users present on www.lululabroma.com, or unauthorized access, or access not compliant with applicable law, to such data and information.
4. Our Commercial Policy
Lulu Lab Roma has adopted its own commercial policy; its mission is to sell products through its services and website exclusively to the “final consumer,” meaning a natural person acting on www.lululabroma.com for purposes unrelated to any commercial, entrepreneurial or professional activity possibly carried out.
If you are not a final consumer, please do not use our services to purchase products on www.lululabroma.com. Otherwise, Lulu Lab Roma shall have the right not to process purchase orders submitted by persons who are not final consumers and any other purchase order that does not comply with the General Terms and Conditions of Sale and these General Terms of Use.
These General Terms of Use are governed by Italian law and in particular by Legislative Decree no. 206 of September 6, 2005 regarding the Consumer Code, Chapter I “Consumer rights in contracts.”
